Support

If you can’t find back the answer in the FAQ, please contact us via the email form below. We are here to help you and always try to get back to you as soon as possible.

General

  • Mathew Lane plugins work on macOS (10.7 and up – 64-bit only – Intel & Silicon universal – incl. macOS Sonoma) and Windows (7 and up – 32-bit & 64-bit – incl. Windows 11) in following plugin formats:

     

    1. The AAX format. For ProTools 10 and up, including latest 2023 and up.
    2. The VST(2) format. For Cubase, Nuendo, Studio One, Ableton Live, Reaper, Samplitude, Sequoia and more.
    3. The VST3 format. For Cubase, Nuendo, Studio One, Reaper, Samplitude, Sequoia and more.
    4. The AudioUnit(AU) format (macOS only). For Logic, Garageband, Studio One, Reaper and more.

     

    Give the demos a try to see if our plugins run on your system to your liking!

  • Mathew Lane plugins use the well known PACE iLok licensing system.

     

    Our plugins support dongle-free Machine (Host Computer) Authorisation.
    A physical iLok USB dongle (iLok2 or iLok3) is optional but NOT required.

     

    Every plugin license can be activated on two locations (computers or iLoks) simultaneously.

     

    All you need is a free iLok user account. If you don’t have one yet, you can create one on iLok.com .

     

    It is required to have the iLok License Manager installed on the computer where the plugin is used, as this manager software includes the necessary drivers and extensions for the plugin license to work.

  • No, our plug-ins support dongle-free Machine (Host Computer) Authorisation.
    A physical iLok USB dongle (iLok2 or iLok3) is optional but NOT required.

     

    All you need is a free iLok user account. If you don’t have one yet, you can create one on iLok.com .

  • No, both use the same installer and are identical. The only difference is the License you are using: a temporary Demo License or a Permanent License.

Installation & Activation

  • To install any of our plugins:

    1. Download the installer for your platform from the product pages: DrMS – TiCo – StereoDelta
    2. Run the downloaded installer and follow the instructions in the install wizard.
    3. Make sure you also have the latest iLok License Manager installed – a free download.

     

    To install our Bundle, simply download and install every individual plug-in.

  • When demo-ing or buying a Mathew Lane plugin, you will receive an iLok License Activation Code.
    This iLok License Activation code has the following format: xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xx
    This code is only used for the very first time activation, it places the License inside your iLok account, it has no more use afterwards!

     

    To redeem your iLok License Activation Code and activate your License for the first time:

    1. Run the plugin in your DAW, and choose ‘Activate’ in the pop-up window.
    2. Enter (copy/paste) your iLok License Activation Code.
    3. Login to your iLok user account.
    4. Select a location (Computer or iLok) for your License to activate to.

     

    Always make sure you have the latest iLok License Manager installed.

  • When starting a new Monthly or Yearly subscription via our subscription reseller Scaled Commerce, you’ll get your subscription License posted directly into your iLok account, but it will not yet have been activated to a Computer or iLok.

     

    To activate your subscription License for the first time:

    1. Run any of our plugins in your DAW, and choose ‘Activate’ in the pop-up window.
    2. No need to enter any redeem Code, just choose ‘No’ to continue.
    3. Login to your iLok user account.
    4. Select a location (Computer or iLok) for your subscription License to activate to.

     

    Your subscription License will automatically renew as long as your subscription plan with Scaled Commerce remains active.

     

    Always make sure you have the latest iLok License Manager installed.

  • You can activate a single License of any Mathew Lane plugin or bundle to 2 locations at the same time.

     

    After the 1st (initial) activation, you can activate a License on a 2nd location as follows:

    1. Run the plugin in your DAW, and choose ‘Activate’ in the pop-up window.
    2. Don’t enter your already redeemed Code, but choose ‘No’ to continue.
    3. Login to your iLok user account.
    4. Select your available License and then a location (Computer or iLok) to activate it to.

     

    Always make sure you have the latest iLok License Manager installed.

  • When moving from an ‘old’ Computer to a ‘new’ Computer (incl. system re-installs!), you MUST first DEACTIVATE any License activations (Machine Authorisations) from the ‘old’ Computer BEFORE wiping or selling it!

    An iLok USB dongle can however simply be plugged over – all activations on it are taken with it!

     

    First, Deactivate every License from the ‘old’ Computer:

    1. Open the iLok License Manager on your ‘old’ Computer and login to your iLok account.
    2. Select the Computer icon in the ‘Local’ panel on the left.
    3. Right-click every License in the list on the right and choose ‘Deactivate’.

     

    Next, re-Activate your Licenses on the ‘new’ Computer:

    1. Run the plugin in your DAW, and choose ‘Activate’ in the pop-up window.
    2. Don’t enter your already redeemed Code, but choose ‘No’ to continue.
    3. Login to your iLok user account.
    4. Select your available License and then a location (Computer or iLok) to activate it to.

     

    In case you no longer have access to your ‘old’ Computer system, please reach out via the Support form.

     

    Always make sure you have the latest iLok License Manager installed.

  • You can use the 14 day Demo License only once per plugin.

     

    If you’d like an additional demo period however for any good reason, we can manually post a 14 day Trial Extension License into your iLok account. Please reach out via the Support form and be sure to include your iLok account so we know where to post the Trial Extension License.

Purchasing & My Account

    • Your iLok account is the only account that matters! It are the actual iLok licenses from our plugins inside your iLok account that count towards upgrades and are the reference for support etc. Therefor always include your iLok account name in any communication.
    • The My Account section on our website is only meant as your personal overview of plugin purchases made on mathewlane.com from March 21st, 2018 on. Plugins bought from mathewlane.com before that date, and any plugins bought from a 3rd party dealer at any time, will not show up in this list.
    • Customers who purchased any plugin(s) from mathewlane.com before March 21st, 2018 – or from a 3rd party reseller at any time – will not automatically have an account with their then used email address as login. This also means the ‘Lost Password’ link will not work.
    • You’ll be asked to create a new account on Checkout when buying (a) new plugin(s) or an upgrade, if you don’t have a login on mathewlane.com already.
    • We do keep internal records of all purchases (past, present and via 3rd party resellers), your iLok account name is THE reference for any plugin you own.
    • Any subscriptions are sold via Scaled Commerce LLC, USA. Any user with a subscription will have a separate account with Scaled Commerce, with its own login credentials. It is unrelated to any account you may have on mathewlane.com .

  • Our Checkout accepts payments by Credit Card or PayPal. All payments are secure SSL encrypted, processed via Stripe (Credit Card) or PayPal (Credit Card or PayPal). All purchases in our Checkout are charged in Euro (EUR, €), any currency conversion required is automatically handled by your Credit Card company or PayPal, not by us. Subscriptions are handled via our partner Gobbler in US Dollar (USD, $).

     

    Your purchased License(s) are delivered immediately as iLok License Activation Code(s). You will find these on the Purchase Confirmation page after your payment, as well as in your email inbox.

  • You can always download your plugin installers directly from the product pages on this website.

  • To purchase with a European company VAT number, it is important that:

  • No. This means customers who purchased any plugin(s) from mathewlane.com before March 21, 2018 – or from a 3rd party reseller at any time – will not automatically have an account with their then used email address as login. This also means the ‘Lost Password’ link will not work.

     

    We do keep internal records of all purchases (past, present and via 3rd party resellers). It are the actual iLok licenses from our plug-ins inside your iLok account that count towards upgrades and are the reference for support etc.

     

    Please also note the next FAQ regarding previously made purchases.

     

    You’ll be asked to create a new account on Checkout when buying (a) new plugin(s) or an upgrade, if you don’t have a login already.

  • The Purchase History will show purchases made on mathewlane.com since March 21st, 2018.
    Plugins bought from mathewlane.com before that date, and any plugins bought from a 3rd party dealer at any time, will not show up in this list. We do keep internal records of those purchases, so please reach out with your purchasing details and/or iLok account name if you require any info or support.

  • If you downloaded a Free 14 Day Demo License for any of our plug-ins without having an account, your email address is still associated with that Demo download. If you then create an account with the same email address, you’ll be asked to verify your account via email, so that past Demo downloads may be associated with your new account.

    Sometimes this Verification Email may not come through however. In such case, please use the Contact Support form on this page and include your account name or email address.

  • Yes. This site is GDPR compliant. GDPR stands for General Data Protection Regulation, the EU privacy legislation.

    To process your purchase, we require your name, email address and invoicing information to deliver your license(s) and create an invoice for our and your bookkeeping. We took following measures to assure your privacy:

    • Your personal information is securely handled and stored.
    • Encryption with a digital certificate keeps information private as it’s sent to or from the https website www.mathewlane.com .
    • Your personal information is never shared with 3rd parties.
    • You can find and change your personal info on your My Account page.
    • If you like us to remove your account completely, please contact Support.
    • Your Credit Card information is never stored with us: credit card payments are securely handled by Stripe or PayPal, who will never share your credit card info with us. Depending on your country of residence, your phone number and/or email may be asked by PayPal during checkout: this is solely for your own security, this info is not used for anything else, we will never contact you via phone. Please contact PayPal for more info.
    • During demo download and purchase checkout, you have the option to subscribe (or not) to our email list. It is not required to subscribe to demo or purchase our plug-ins.
    • You can unsubscribe from our email list at any moment, by clicking the unsubscribe link at the bottom of every mailshot we send.

Technical

  • On OSX:

    • AAX: Macintosh HD/Library/Application Support/Avid/Audio/Plug-Ins
    • AU: Macintosh HD/Library/Audio/Plug-Ins/Components
    • VST: Macintosh HD/Library/Audio/Plug-Ins/VST
    • VST3: Macintosh HD/Library/Audio/Plug-Ins/VST3
    • Extra: Macintosh HD/Library/Application Support/Mathew Lane

     

    On Windows 64-bit:

    • AAX: C:\Program Files\Common Files\Avid\Audio\Plug-Ins
    • VST: C:\Program Files\Steinberg\VstPlugins
    • VST3: C:\Program Files\Common Files\VST3
    • Extra: C:\ProgramData\Mathew Lane\ (hidden folder)

     

    On Windows 32-bit:

    • AAX: C:\Program Files(x86)\Common Files\Avid\Audio\Plug-Ins
    • VST: C:\Program Files(x86)\Steinberg\VstPlugins
    • VST3: C:\Program Files(x86)\Common Files\VST3
    • Extra: C:\ProgramData\Mathew Lane\ (hidden folder)
  • With Logic Pro there can be a case where it does not look at the system wide AudioUnits folder – where our plugins are installed by default – but at the user specific AudioUnits folder.
    The solution is to copy (or move) over our plugins from the system wide folder to the user specific folder:
    • From the system wide AudioUnits folder:
      Macintosh HD/Library/Audio/Plug-Ins/Components
    • To the user specific AudioUnits folder (hidden by default – see note below):
      Macintosh HD/Users/yourusername/Library/Audio/Plug-Ins/Components
    NOTE: to access the (hidden) user specific folder, you need open the user specific Library first by pressing ‘option’ while being in the Finder -> Go menu. A link to the user specific Library will appear to open a window from where you can further browse to its Audio/Plug-Ins/Components folder.

  • First, delete the old DrMS.aaxplugin and/or StereoDelta.aaxplugin from the following folder:
    Macintosh HD/Library/Application Support/Avid/Audio/Plug-Ins

    Then run the new plugin version installer(s) again, all will be fine now!

  • This can happen if Windows is set to use ‘high DPI scaling’ in your Display settings. You can turn off ‘high DPI scaling’ specifically for your DAW as follows:

    1. Right click on your DAW icon / shortcut
    2. Select ‘Properties’
    3. Select ‘Compatibility’
    4. Click on ‘Change high DPI settings’
    5. Check box ‘Override high DPI scaling behavior’
    6. Select ‘System (Enhanced)’ or ‘System’, depending on what works best for you
    7. Click ‘OK’
    8. Click ‘Apply’

  • If you have previously installed an older version of DrMS or StereoDelta, it’s possible that the then installed PlugIn.ico file was read-only and cannot be overwritten without your permission. No worries, go ahead and allow the new plug-in to overwrite the old one!

  • For OSX High Sierra and up, you simply need to update to DrMS v5.2 or higher and all is good again!

  • Right here!

Contact Support